Support
How can we help?
We can help with Paddle or PayPal checkout, paid access, compression issues, large files, and refund requests.
Checkout issue
If checkout does not open, your payment does not complete, or you are unsure which plan to choose, email us with the plan and browser you used.
Paid access issue
If Pro access is not activated, or browser storage was cleared or you changed devices, include the provider, checkout email, transaction or order ID, purchase date, and any error message. We can restore access after purchase verification.
Compression failed or stuck
CreatorZip runs in your browser. Keep the tab open, try the Smallest file mode, and send the browser, device, file type, and file size if it still fails.
Large file failed
Very large videos depend on browser memory and device performance. Desktop Chrome or Edge usually works best for larger local files.
Refund request
Request a full refund within 14 days by emailing the checkout email and transaction or order ID. No explanation is required.
Still need help?
Email hualunlan@gmail.com with what happened. For payment access recovery, include the checkout email and Paddle transaction ID or PayPal order ID from your receipt.